Service Selection 1
 

Question:
 

Answer:

• How and where do I install my application software on the kiosks I purchased?  I don't have the space at my facility, do I have to do this on-site?
   
• That's great, but what happens when the hard drive crashes at the site?  My software takes some time to install and configure.

• No, we will install and configure your application software per your instructions on the kiosk prior to shipment.  You do no unpacking, re-packing, or traveling.
   
• No problem.  We automatically make a Gold Disk image backup CDs that you may opt to use in this situation that will restore the kiosk's replacement hard drive to it's original shipped state including your installed and configured software.

Service Selection 2
 

Question:
 

Answer:

• I'm on the east coast and I just sold my customer in California a kiosk solution - do I have to book a flight to do all of the unpacking and hardware setup?

• Nope.  We will be there when the kiosk is delivered and will unpack, setup, and bring the kiosk online and verify it's operation.  We'll even take care of the packing material.

Note: This is a hardware installation service and does not include the installation of application software - see our software installation service above.

Service Selection 3
 

Question:
 

Answer:

• Its January and one of my kiosks in Cold Bay Wisconsin has gone down!  Help!

• Don't panic.  We will diagnose the problem and dispatch a technician to arrive at the kiosk site one business day after the replacement part arrives. The parts will be installed and tested and your kiosk will be back up and running in no time.

Service Selection 4
 

Question:
 

Answer:

• My kiosks are going to be deployed in several locations over a wide area - do I have to worry about regular on-site visits to re-supply paper, clean the unit, and do O/S updates?

• Of course not.  Our custodial service provides regular on-site cleaning, re-stocking of paper or other supplies, checking for O/S updates and installing them if necessary, and even cleaning and defragging the hard drive to maintain peak performance and prevent service calls.

Service Selection 5
 

Question:
 

Answer:

• I think I'm in trouble.  I didn't opt for my software to be installed by you and now one of my kiosk's hard drive crashed!  Does this mean I have to start installing the O/S and my software at the site on the replacement drive from scratch??  I don't even know where my original O/S CDs are!

• Even if we did not install your application software, we can still help by providing Gold Disk image backup CDs that restore the replacement hard drive to its originally shipped state including the O/S.  Hey, at least you save some time and the hassle of finding those O/S CDs.